At BahBay Ceylon , every order is thoughtfully packed with care, ensuring that your little piece of Ceylon reaches you safely and beautifully.
Sri Lanka Shipping
We offer complimentary islandwide delivery on all orders within Sri Lanka.
- Orders are carefully packed and dispatched through our trusted delivery partners.
- Delivery times may vary depending on the destination and courier service.
- Once your order has been dispatched, tracking or delivery information will be provided where available.
Cash on Delivery
Cash on Delivery (COD) is available for orders up to Rs. 25,000/=.
- COD is available for deliveries within Sri Lanka.
- Orders exceeding Rs. 25,000/= cannot be placed using Cash on Delivery and must be paid for in advance.
- Please ensure that someone is available at the delivery address to receive the order and make the payment.
- Once a COD order has been confirmed, cancellations may not be accepted after dispatch.
PickMe Flash Delivery
For customers who prefer PickMe Flash delivery, payment must be made in advance via bank transfer before the order is dispatched.
- PickMe Flash delivery charges are payable by the customer.
- Your order will be dispatched once payment has been received and confirmed.
- PickMe Flash delivery is subject to availability in your area.
- Delivery times are dependent on PickMe and the destination.
International Shipping
We offer worldwide shipping, bringing BahBay Ceylon directly to your doorstep.
International shipping charges are calculated based on the destination and package weight. The applicable shipping fee will be displayed at checkout or communicated to you before your order is dispatched.
Please note that international orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.
Order Processing
Orders are generally processed and prepared for dispatch within 1–3 business days.
During sales, festive periods, new collection launches, or other high-demand periods, processing may take slightly longer. We will do our best to keep you informed of any significant delays.
Delivery Delays
Once an order has been handed over to the courier, delivery times are dependent on the courier service and destination.
While we take every care to ensure timely delivery, Bahbay Ceylon cannot be held responsible for delays caused by courier services, customs, weather conditions, public holidays, or other circumstances beyond our reasonable control.
If your order appears to be delayed or has not arrived ⸻within the expected timeframe, please contact us and we will be happy to assist you in following up with the courier.
Incorrect Address or Contact Details
Please ensure that your delivery address and contact details are accurate and complete before placing your order.
BahBay Ceylon cannot be held responsible for delays, failed deliveries, or additional delivery charges resulting from an incorrect or incomplete address or contact information provided by the customer.
Damaged or Incorrect Orders
Every order is carefully inspected and packed before dispatch.
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 48 hours of delivery, along with clear photographs of the item and its packaging.
Our team will review the issue and guide you through the appropriate resolution.
For further information, please refer to our Returns & Exchanges Policy.
Need Help?
If you have any questions regarding your order or delivery, our team is happy to assist.
Please contact us through our customer support channels, and we will get back to you as soon as possible.
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BahBay Ceylon
Thoughtfully created. Inspired by Ceylon.
