At BahBay Ceylon , every piece is thoughtfully created, inspired by the beauty, heritage, and stories of Ceylon. We take great care to ensure that your order reaches you in perfect condition. If something isn’t quite right, we’re here to assist.
7-Day Exchange
We gladly offer exchanges within 7 days of receiving your order.
To be eligible for an exchange, items must:
- Be unworn, unwashed, and unused.
- Have all original tags securely attached.
- Be returned in their original and undamaged condition.
- Be accompanied by valid proof of purchase.
Exchanges are subject to product availability.
Returns
For items that are damaged, defective, or incorrect, please contact us as soon as possible after delivery.
To help us resolve the issue promptly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging, where applicable.
Once your request has been reviewed and approved, you may be offered a replacement or refund, depending on the circumstances.
We kindly ask that any visible damage, defect, or incorrect item be reported within 24 hours of delivery.
Scarves & Shawls — Final Sale
Due to the delicate and personal-use nature of our scarves and shawls, all scarf and shawl purchases are final sale and are not eligible for return or exchange.
We encourage customers to carefully review the product description, measurements, colour, and other details before placing an order.
This exclusion does not affect your rights in relation to items that arrive damaged, defective, or different from the item ordered, subject to applicable consumer protection laws in Sri Lanka.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Scarves and shawls — all sales are final.
- Items returned without their original tags attached.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items showing signs of use or improper care after receipt.
- Requests made more than 7 days after delivery.
Shipping Costs
- BahBay Ceylon will cover return shipping costs for items that arrive damaged, defective, or incorrect, where the return has been approved.
- For exchanges due to size, personal preference, or change of mind, the customer is responsible for the return shipping and reshipping costs.
- Original shipping charges are non-refundable unless otherwise required by applicable law.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team with:
- Order number
- Reason for the request
- Clear photographs of the item, where applicable
Our team will review your request and guide you through the process.
Please do not send an item back before receiving confirmation from our team, as unauthorised returns may not be accepted.
Condition of Returned Items
All approved items must be returned in the same condition in which they were received, with:
- Original tags attached.
- Original packaging, where applicable.
- No signs of wear, washing, alterations, stains, perfume, or damage.
Refunds
Where a refund has been approved, it will be processed using the applicable payment method or refund procedure.
Processing times may vary depending on the payment provider or bank.
Consumer Rights
This policy is intended to provide clear and fair guidelines for returns and exchanges. Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable consumer protection laws and regulations in Sri Lanka.
BahBay Ceylon
Thoughtfully created. Inspired by Ceylon.
